Terms and Conditions

In8Sync Terms and Conditions

This Agreement (the “Agreement”) is made by and between Client, its successors or assignees and affiliate companies (the “Client”) and In8Sync, (the “Company”).

Software Included:

NetSuite integration/app software for Multiple-Websites. Includes support, maintenance and updates of software. Includes basic retail setup of one website integration with NetSuite, configuration, initial mapping and testing. Advanced setup configurations which require extra time coordinating and consulting will be billed at the In8Sync standard rate. Does not include support, maintenance and updates of custom work. All support, maintenance and updates of custom work or any work not directly related to the In8Sync software fall under Advanced Customizations and are considered billable.

Advanced Customizations ( if applicable ):

The following advanced customization agreement is to be used in conjunction with a specific In8Sync Scope of Work document. If applicable, the In8Sync Engagement & Development Procedures and Scope of Work Document will be provided by an In8Sync Account Manager.

Advanced customizations are considered any development work requested that is outside of existing functions the software being licensed.

  • All advanced customization work must be scope out and estimated by an In8Sync Account Manager.
  • Advanced customizations are billed at the In8Sync standard rate.

Consulting ( if applicable or if Advanced Customizations are required):

Initial discovery and project proposals are provided by an In8Sync Account Manager at no charge.
Additional time requested by the client for purposes of identifying issues with advanced customizations and discovering solutions is billed at the In8Sync standard rate.


  • NetSuite integration/app software for Websites. – $2400 Annually
  • Basic sync setup is included with the NetSuite integration/app software for Wesbites. Advanced setups that require additional or ongoing consulting time will be at In8Sync Standard Rate – $175/hour USD.
  • Advanced Customizations and additional requests will be billed at In8Sync Standard Rate – $175/hour USD. ( if applicable ):

Billing (If Advanced Customizations are required):

The client will be billed for all hours spent on the project. This includes, but is not limited to, reviewing and creating the architecture for new scopes of work, communications about individual tasks, development meetings, meetings with the client and time spent working on each task.

  • Project management time is incorporated into all estimates.
  • Updates and maintenance time after production pushes are not included in original SOW. Updates and maintenance can be estimated separately by the Project Manager and Business Analyst.
  • All time spent on updates and maintenance is billable at the In8Sync standard rate.
  • Client will never be billed for any time spent not directly related to their project.
  • In8Sync will provide issue specific work logs for all billing.

Retainers and Deposits (If Advanced Customizations are required):

If a Scope of Work for Advanced Customizations Before any work will begin on a client’s project, a minimum work retainer of $2500 must be paid. If the project estimate exceeds $10,000, a deposit of 25% will be required and used as the retainer.

Invoicing (If Advanced Customizations are required):

The client will be invoiced for all custom requested worked hours on a weekly basis, regardless of the project stage. The work retainer/deposit paid will be applied to the invoice. A line item will be added to the invoice to refresh the work retainer to $2500 or 25% of the project estimate, whichever is greater.

  • Client agrees to pay invoices via Wire Transfer, PayPal, EFT (ACH), Check, or Credit Card.
  • All invoices have Net 15 terms.
  • In8Sync must receive full payment of an invoice within 15 days.

Trial Period:
Software license will be due in full 30 days after commencement of the retail setup and configuration. Cancellation and removal of the software must be done with 30 days of the trial setup.


Please contact your Account Manager for any questions.

Payment Terms:

NetSuite integration/app software for Websites. $2400 Annually or $200 Monthly
If applicable, Advanced Customizations work deposit 25%. Due upon contract signing

In8Sync will provide W9 Form upon request of Client.

  1. Engagement of Services. Company will perform duties as outlined and agreed upon in this Agreement. Subject to the terms of this Agreement, Company will render the services set forth.
  2. Client will pay Company the fee set forth in this Agreement for services rendered pursuant to this Agreement. Company will be reimbursed only for expenses which are expressly provided for in the Agreement or which have been approved in advance in writing by Client, provided Company has furnished such documentation for authorized expenses as Client may reasonably request.
  3. Ownership of Work Product. Client hereby agrees that the Company owns all rights, title and interest in the In8Sync products and services, pursuant to this Agreement (the “Work Product”), including all copyrights, trademarks and other intellectual property rights contained therein.
  4. Refunds Client hereby agrees that no refunds are provided by company for software delivered to client,
  5. Representations and Warranties. Company represents and warrants that Company has the right and unrestricted ability to assign this Work Product per the agreement to the Client as set forth in Section 3 (including without limitation the right to assign any Work Product created by Company’s employees or Company’s)
  6. Independent Company Relationship. Company’s relationship with Client is that of an independent Company, and nothing in this Agreement is intended to, or should be construed to create a partnership, agency, joint venture or employment relationship. Company will not be entitled to any of the benefits which Client may make available to its employees, including, but not limited to, group health or life insurance, profit-sharing or retirement benefits. Company is not authorized to make any representation, contract or commitment on behalf of Client unless specifically requested or authorized in writing to do so by a Client officer. Company is solely responsible for, and will file, on a timely basis, all tax returns and payments required to be filed with, or made to, any federal, state or local tax authority with respect to the performance of services and receipt of fees under this Agreement. Company is solely responsible for, and must maintain adequate records of, expenses incurred in the course of performing services under this Agreement. No part of Company’s compensation will be subject to withholding by Client for the payment of any taxes.
  7. Confidential Information. Company agrees to hold Client’s Confidential Information in strict confidence and not to disclose such Confidential Information to any third parties. “Confidential Information” as used in this Agreement shall mean all information disclosed by Client to Company that is not generally known in the Client’s trade or industry and shall include, without limitation, (a) concepts and ideas relating to the development and distribution of content in any medium or to the current, future and proposed products or services of Client or its subsidiaries or affiliates; (b) trade secrets, drawings, inventions, know-how, software programs, and software source documents; (c) information regarding plans for research, development, new service offerings or products, marketing and selling, business plans, business forecasts, budgets and unpublished financial statements, licenses and distribution arrangements, prices and costs, suppliers and customers; (d) existence of any business discussions, negotiations or agreements between the parties; and (e) any information regarding the skills and compensation of employees. Confidential Information also includes proprietary or confidential information of any third party who may disclose such information to Client or Company in the course of Client business. Company’s obligations set forth in this Section 6 shall not apply with respect to any portion of the Confidential Information that Company can document by competent proof that such portion: (a) was in the public domain at the time it was communicated to Company by Client; (b) entered the public domain through no fault of Company, subsequent to the time it was communicated to Company by Client; (c) was in Company’s possession free of any obligation of confidence at the time it was communicated to Company by Client; (d) was rightfully communicated to Company free of any obligation of confidence subsequent to the time it was communicated to Company by the Client; (e) was developed by employees or agents of Company independently of and without reference to any information communicated to Company by Client; or (f) was communicated by Client to an unaffiliated third party free of any obligation of confidence. In addition, Company may disclose Client’s Confidential Information in response to a valid order by a court or other governmental body, as otherwise required by law. All Confidential Information furnished to Company by Client is the sole and exclusive property of Client or its suppliers or customers. Upon request by Client, Company agrees to promptly deliver to Client the original and any copies of such Confidential Information.  This Agreement shall remain in effect for five (5) years after the termination of the Agreement.
  8. Client agrees to indemnify and hold Company and its affiliates harmless from and against any and all costs, fees, expenses, damages and liabilities (including attorneys’ fees and costs related to the defense) associated with any third party claims resulting from any of the services under this Agreement or in the Exhibit A, except to the extent determined to have resulted from Company’s gross negligence or intentional misconduct relating to such services.
  9. Limitations on Liability and Indemnification. Except to the extent determined to have resulted from Company’s gross negligence or intentional misconduct, Company’s aggregate liability for all claims, losses, liability, or damages in connection with this Agreement, whether as a result of breach of contract, tort, or otherwise, regardless of the theory of liability asserted, is limited to no more than the total amount of fees paid to Company for the particular item of work set forth on the proposal giving rise to the liability. In additional Company will not be liable in any event for lost profits, consequential, indirect, incidental, punitive, exemplary or special damages.
  10. Term and Termination.
    • The initial term of this Agreement is set forth for the services indicated and agreed upon above, unless earlier terminated as provided in this Agreement.
    • Termination by Client. Client may terminate this Agreement at any time.
    • Termination by Company. Company may terminate this Agreement upon sixty (60) days written notice to Client.
  11. Noninterference with Business. During this Agreement, Company agrees not to interfere with the business of Client in any manner. By way of example and not of limitation, Company agrees not to solicit or induce any employee or independent Company to terminate or breach an employment, contractual or other relationship with Client.
  12. Dispute Resolutions.
    • Mediation Requirement. If any dispute arises between the parties with response to any matter, the parties agree to first try in good faith to settle the dispute by mediation administered by the American Arbitration Association (“AAA”).  Fees charged by mediators or the AAA shall be shared equally by the parties.
    • Additional Arbitration Matters. Any arbitration shall take place in Salt Lake City, Utah unless the parties agree to another location. The Arbitration panel shall have no power to (i) award non-monetary or equitable relief of any sort, or (ii) award damages inconsistent with the Limitations on Liability provisions herein.  Client accepts and acknowledges that any demand for arbitration must be issued within one year from the date Client became aware of or should reasonably have become aware of the facts that give rise to Company’s alleged liability, and in any event no later than two years after any such cause of action accrued.  IN AGREEING TO ARBITRATION, BOTH CLIENT AND COMPANY ACKNOWLEDGE THAT EACH PARTY IS GIVING UP THE RIGHT TO HAVE THE DISPUTE DECIDED IN A COURT OF LAW BEFORE A JUDGE OR JURY AND INSTEAD THE PARTIES ARE ACCEPTING THE USE OF ARBITRATION FOR DISPUTE RESOLUTOIN.  The prevailing party shall be entitled to an award of reasonable attorney’s fees and costs incurred in connection with the arbitration of the dispute in an amount to be determined by the arbitrators.
  13. The rights and obligations contained in Sections 3 (“Ownership of Work Product”), 4 (“Representations and Warranties”), 6 (“Confidential Information”), 7 (“Limitations on Liability and Indemnification”), 8 (“Indemnification”), 10 (“Noninterference with Business”) and 12 (“Dispute Resolutions”) will survive any termination or expiration of this Agreement.
  14. Successors and Assigns. Company may not subcontract or otherwise delegate its obligations under this Agreement without Client’s prior written consent. Subject to the foregoing, this Agreement will be for the benefit of Client’s successors and assigns, and will be binding on Company’s assignees.
  15. Any notice required or permitted by this Agreement shall be in writing and shall be delivered as follows with notice deemed given as indicated: (i) by personal delivery when delivered personally; (ii) by overnight courier upon written verification of receipt; (iii) by telecopy or facsimile transmission upon acknowledgment of receipt of electronic transmission; or (iv) by certified or registered mail, return receipt requested, upon verification of receipt. Notice shall be sent to the addresses set forth below or such other address as either party may specify in writing.
  16. Governing Law. This Agreement shall be governed in all respects by the laws of the United States of America and by the laws of the State of Utah.
  17. Should any provisions of this Agreement be held by a court of law to be illegal, invalid or unenforceable, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby.
  18. The waiver by Client of a breach of any provision of this Agreement by Company shall not operate or be construed as a waiver of any other or subsequent breach by Company.

Entire Agreement. This Agreement constitutes the entire agreement between the parties relating to this subject matter and supersedes all prior or contemporaneous oral or written agreements concerning such subject matter. The terms of this Agreement will govern all services undertaken by Company for Client; provided, however, that in the event of any conflict between the terms of this Agreement and any Proposal, the terms of the applicable Proposal will control. This Agreement may only be changed by mutual agreement of authorized representatives of the parties in writing.